1. Who We Are
ZMachinery LLC ("ZMAC," "we," "us," or "our") is an equipment services and digital services company based in Columbus, Ohio. We operate at zmachinery.com and can be reached at 3zmachinery@gmail.com.
2. Information We Collect
We collect only the information necessary to provide our equipment services:
- Contact information: Name, email address, and phone number provided through our web inquiry form or in-person service intake.
- Service details: Descriptions of equipment, issues, preferred service type, appointment preferences, and any details you voluntarily include in your inquiry.
- Communication records: Records of emails or SMS messages exchanged in connection with your service request.
- Basic usage data: Standard server logs (IP address, browser type, referring URL) collected automatically when you visit our website.
We do not collect payment card numbers directly through our website. We do not use tracking pixels, behavioral advertising cookies, or third-party analytics platforms.
3. How We Use Your Information
Your information is used exclusively to provide and communicate about our equipment services:
- Processing and responding to service inquiries
- Scheduling and confirming appointments
- Sending service status updates and job completion notices
- Sending SMS messages you have consented to receive (see Section 5)
- Maintaining records required for business operations and Ohio tax compliance
- Improving our service quality based on your feedback
4. How We Share Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. Period.
We may share information only in these limited circumstances:
- Service delivery: Email delivery (EmailJS) and SMS delivery (Twilio) providers who process messages on our behalf and are bound by their own privacy and security standards.
- Legal requirements: If required by applicable law, court order, or lawful government request.
- Business transfer: If ZMAC is acquired or merges with another entity, we will notify you before your information is transferred.
5. SMS Messaging
To stop receiving SMS messages from us at any time, reply STOP to any message. To request help, reply HELP or contact us at 3zmachinery@gmail.com.
Your phone number will not be used for any purpose other than service communication related to your inquiry or active service job. We do not use your phone number for marketing, promotions, or affiliate programs.
For full SMS program terms, see our SMS Terms.
6. Data Retention
We retain your contact and service information for as long as needed to fulfill your service request and for a reasonable period afterward for warranty, dispute, and Ohio business record-keeping purposes (typically 3–5 years). You may request deletion at any time (see Section 8).
7. Data Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS/TLS) for all web communications. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention obligations)
- Opt out of SMS communications (reply STOP to any message)
Submit requests to: 3zmachinery@gmail.com — include your name and the email address or phone number on file.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately.
10. Ohio Governing Law
This Privacy Policy is governed by the laws of the State of Ohio. ZMAC operates in Franklin County, Ohio, and complies with applicable Ohio privacy and consumer protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
ZMachinery LLC (ZMAC)
Columbus, Ohio
📧 3zmachinery@gmail.com
🌐 zmachinery.com